Troubleshooting: Still Haven’t Received Your Crypto?

Still haven’t received your crypto?

1. Confirm the Transaction Was Successfully Sent
   Confirm the transaction was successfully sent by the sender.
   
2. Verify the Correct Address and Network
   Verify the correct address and network were used.
   
3. Check Your Token List
   Check your token list — some assets may be hidden. You can manually enable them from SwiftEx settings.
   
4. Contact Support
   Reach out to SwiftEx Support with the transaction hash and sender details.
   

Received the Wrong Token?

Reach out to SwiftEx Support with the transaction hash and sender details.