SwiftEx Privacy Policy

Overview

Your privacy and the protection of your personal data are important to us. This Privacy Notice outlines how we process your personal information when you use SwiftEx. We do not sell your personal data, and we only share it with third parties where necessary to provide the Services, comply with the law, or improve our platform. If you have any questions or concerns about this policy, please contact us at info@swiftexchange.io.

Acceptance of This Policy

By using SwiftEx, including downloading our mobile application or visiting our website, you agree to the use, disclosure, and procedures outlined in this Privacy Policy.

What Personal Information Do We Collect?

We minimize the collection of personal data. Here is the information we may collect:

Basic Login Information: When you sign up, we collect your name, email address, and phone number.
Public Wallet Addresses: We process wallet addresses generated through SwiftEx for wallet-related functionalities.
Debugging and Error Information: For operational purposes, we may collect debugging and error logs for a period of 1.5–2 months.
We do not collect financial or transactional information, as these are managed by third-party service providers integrated into the platform.

Will we share your personal data with third parties

We do not sell your personal data. However, we may share certain information with third parties under the following circumstances:

Third-Party Services: SwiftEx integrates third-party services such as Stellar Anchors for on/off-ramp functionality. These providers may process your public wallet addresses or other necessary information to provide their services. Third parties must adhere to applicable data protection laws and our contractual agreements.
Business Transfers: If Katchin Tech Pvt. Ltd. undergoes a business transition, such as a merger, acquisition, or sale of assets, user data may be included in the transferred assets, subject to existing privacy agreements.
Legal Obligations: We may disclose personal data to comply with applicable laws or regulations, enforce our Terms of Use, or protect the rights, property, or safety of SwiftEx, our users, or others.
Aggregated Data: We may share anonymized and aggregated data for analysis, marketing, or performance showcasing purposes. This data cannot be used to identify you.

How we use the information we gather

We use the information collected to:
Enable login and provide the Services.
Respond to user support inquiries or reported issues.
Improve and debug the functionality of SwiftEx.
Ensure compliance with legal and regulatory requirements.

Your Rights With Respect to Personal Data
You are entitled to certain rights regarding the personal data we process. These include:
Access: You can request a copy of the personal data we process about you by contacting info@swiftexchange.io.
Correction: If your data is inaccurate or incomplete, you may request that we update it.
Erasure: You may request the deletion of your personal data. Please note, however, that public wallet addresses recorded on the blockchain cannot be erased.
Restriction of Processing: You may request that we process your data only in limited circumstances, such as with your consent.

If you wish to exercise these rights, contact us at info@swiftexchange.io. We may require identity verification before processing your request.

Data retention

We retain personal data for as long as necessary to provide the Services or as required by law. Debugging and error-related information is retained for 1.5–2 months. Transaction details required for legal purposes will be retained in compliance with applicable laws.

Data security

We employ industry-standard security measures to protect your data, including encryption protocols and secure transmission. While we take precautions to safeguard your data, no system is entirely secure. By using SwiftEx, you acknowledge and accept the inherent risks of transmitting data online.

Children

SwiftEx is not intended for users under the age of 18. We do not knowingly collect personal data from individuals under 18. If we learn that a minor has provided us with personal data, we will delete it promptly. If you are a parent or guardian and believe that your child has used SwiftEx, please contact us at info@swiftexchange.io.

Conditions of Use and Changes to This Privacy Notice

Your use of SwiftEx is subject to this Privacy Notice and our Terms of Use. We reserve the right to update this Privacy Notice at any time to reflect changes in the law, our practices, or the Services. Changes will be effective upon posting, and the “Effective Date” at the top of the notice will be updated. Continued use of SwiftEx after updates constitutes your acceptance of the revised terms.

Contact Us

If you have any questions or concerns about this Privacy Notice, please reach out to us:

• Email: info@swiftexchange.io
• Mailing Address: Katchin Tech Pvt. Ltd., A-4, Sector 19, Nanda Enclave, Dwarka, Delhi, 110075